Refund Policy
Effective August 19, 2026
We want you to be happy with your deck. Because our decks are digital products delivered instantly and downloaded as editable files, this policy explains exactly when a refund applies. It forms part of our Terms of Service.
Pay-per-deck ($12)
We offer a 7-day refund for technical problems. If, within 7 days of purchase, your deck fails to generate, is missing slides, or has a genuine technical defect, email us and we will fix it or refund you in full.
Because the deck is delivered as a downloadable file you keep, we treat downloading the unwatermarked .pptx or PDF as acceptance of the product. A working deck that has been downloaded is generally not refundable on the basis of a change of mind. If you are unsure about the result, review the on-screen preview before you download — the preview shows the full deck.
We handle genuine problems generously and case by case. Our goal is that no one pays for a deck that does not work — not that anyone gets a working deck for free.
Pro subscription ($19/month or $190/year)
Pro is billed in advance for each period. The same principle applies as above: downloading an unwatermarked file consumes that billing period. You can preview every deck in full on-screen before you download anything, so you can always judge the product without using it up.
- Cancel any time from your account. Cancellation stops future renewals; you keep Pro access until the end of the current billing period.
- Refund of a billing period (first payment or a renewal): if you contact us within 7 days of that charge and no unwatermarked .pptx or PDF has been downloaded on the account during that period, we will refund that period in full.
- If unwatermarked files have already been downloaded in that period, the period is not refundable — cancel to prevent the next renewal.
- We do not provide pro-rated refunds for partial periods after that window.
Pro is unlimited for your own fundraising use. It is not intended for reselling decks, agency or bulk generation on behalf of third parties, or automated/scripted use. We may suspend or decline to renew accounts used that way, and such accounts are not eligible for refunds.
Done-for-you ($199)
This is a custom, manually-delivered service, so the terms are milestone based rather than instant:
- Before work begins — a full refund, no questions. Work begins when we send your kickoff confirmation.
- After work begins — your remedy is revisions, not a refund. We deliver a first draft as a watermarked preview link and include up to two rounds of revisions within 7 days of that draft, so we can get the deck right.
- On acceptance — once you approve the draft and we release the unwatermarked files, the order is complete and not refundable.
- If we cannot deliver a draft, or we fail to deliver within the agreed timeframe, you get a full refund.
- If you have not supplied the information we need to start within 14 days of purchase, we may cancel the order and refund you in full.
How to request a refund
Email contact@acctan.com from the address on your account, include your order or transaction ID (from your receipt email), and tell us which purchase you would like refunded. We aim to respond within 2 business days and to process approved refunds within 5–10 business days, depending on your bank or card provider.
Chargebacks
If something is wrong, please contact us first — we will almost always sort it out faster than a chargeback. Filing a chargeback without contacting us may result in your account being suspended while the dispute is reviewed.
Statutory rights
Nothing in this policy limits any non-waivable refund or cancellation rights you may have under the consumer-protection laws of your country of residence.